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Banking·Erste Bank
Shipping a group-wide digital banking platform with hybrid teams.
Group-wide digital banking rollout across 7 markets
We supported Erste Group's George digital banking platform with hybrid Scrum teams combining internal developers and specialist vendors, delivering a phased rollout across 7 markets.
7
Markets rolled out
16.5M
Customers served
2,550
Branches supported
Challenges
- Legacy banking systems needing a modern digital layer
- Coordinating multiple specialist vendors on one platform
- Meeting strict regulatory requirements (PSD2, security)
Our approach
- Formed hybrid Scrum teams with internal engineers and vendor partners
- Co-created features with customers via workshops and feedback channels
- Designed an open, modular architecture for country-level customisation
Outcomes
- Modern, secure customer experience across 7 markets
- Streamlined operations and clear regulatory compliance
- Platform expandable to new markets with local customisation
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